Privacy Policy
This Privacy Policy describes how The Hobby Zone collects, uses, and protects your personal information when you visit or make a purchase.
By using this site, you agree to the practices described in this policy.
1. Personal information we collect
Device information
When you visit our website, we automatically collect certain information about your device, including:
- IP Address
- Browser type
- Time zone
- Pages visited
- Products viewed
- Browsing time and behavior on the site
This information is collected using technologies such as:
- Cookies : data files stored on your device
- Log files : record activity within the site
- Tags and pixels : tracking tools used for analytics and marketing
Order information
When you make or attempt to make a purchase, we collect:
- Full name
- Billing and shipping address
- Phone number
- Payment information (processed securely by external platforms)
Payment methods may include:
- Credit or debit cards
- Bank transfers
- Other methods available on the Jumpseller platform
2. Use of information
We use the information collected to:
- Process and manage your orders
- Coordinate shipments and deliveries
- Send purchase confirmations
- Provide customer support
- Detect and prevent fraud or suspicious activity
- Improve user experience and site functionality
- Send promotional information, if the user has authorized it.
3. Sharing of information
We may share your personal information with third parties in the following cases:
- Payment platforms : for processing transactions
- Transport companies : for making shipments
- Analytics services : such as Google Analytics, to understand user behavior
You can review how Google uses your data here:
https://policies.google.com/privacy
We may also share information when required by law or to protect our rights.
4. Advertising and marketing
We may use your information to show you relevant advertising.
You can disable this type of advertising here:
5. User Rights
In accordance with Law No. 19.628 on the protection of personal data in Chile, you have the right to:
- Access your personal data
- Request the correction or update of your data
- Request the deletion of your data when appropriate
To exercise these rights, you can contact us directly.
6. Data retention
We will keep your personal information only for as long as necessary to:
- To fulfill the purposes described
- Comply with legal and tax obligations
You can request the deletion of your data whenever you deem it appropriate, except in cases where there is a legal obligation to retain it.
7. Information Security
We take reasonable security measures to protect your personal information.
However, no system is completely secure, so we cannot guarantee absolute security against unauthorized access.
8. Minors
We do not intentionally collect information from minors. If we discover that information has been collected from a minor, we will delete it.
9. Changes to this policy
We may update this Privacy Policy at any time.
The changes will be published on this page and will take effect upon publication.
10. Contact
If you have questions or wish to exercise your rights, you can contact us at:
Email: tuhobbyzone@gmail.com
The Hobby Zone